Buyer & Seller FAQ

Welcome to Crafted Auctions. Below you’ll find answers to common questions from both buyers and sellers. All bidding and account management is handled through our secure platform, while our in-house team provides the personalized service and expertise we’re known for.

Information for bidders using our Crafted Auctions bidding portal.

In-house shipping on all items. Spend $500 in the “Estate Discovery” auctions and $2000 for the “Premier” auctions or more in winning bids and your shipping is free.

All bidding at Crafted Auctions is conducted through our secure platform. When you click “Register to Bid” on an auction, you’ll be taken to our white-label bidding portal where you can create an account in just a few minutes. This account is separate from any login you may have at JustArtPottery.com.

For security and compliance, bidders must register for each individual auction. This ensures accurate verification and allows our team to approve bidders quickly and safely for that specific sale.

Click the “Forgot Password” link on the login page of our bidding portal and follow the prompts to reset your password. Because the system is powered by Bidsquare, the reset email will be sent directly from the system.

We accept all major credit cards, debit cards, and bank wire transfers. For certain high-value invoices, a bank wire may be required at the auctioneer’s discretion.

Every lot includes a detailed condition description and professional photography. If you need additional details or extra images, contact Greg or Sean and we will gladly assist before you bid.

Yes. Crafted Auctions handles all packing and shipping in-house. Spend $500 or more in winning bids and your shipping is free for the discovery auctions & $2000 for the premier auction.

Most orders ship within 5–7 business days after payment. High-volume sales or holiday periods may require a little extra time.

Yes. Local pickup can be arranged at our central Illinois facility by appointment. We also occasionally coordinate pickups at shows or regional drop-off points.

The buyer’s premium is a standard auction fee added to the hammer price. The rate is clearly listed on each auction page before you bid.

When the auction closes, your invoice is automatically emailed through the system. You can pay securely from the invoice or inside your bidder dashboard.

Yes. We stand behind every item we sell and use decades of expertise to vet consignments thoroughly.

No. All bids are final once placed. Please ask any questions before bidding.

If you have questions about items, invoices, or shipping:

For technical or account issues, such as sign-in problems or payment verification, contact us first and we can assist .

Information for consignors, estates, and dealers partnering with Crafted Auctions.

With over 30 years of experience, we specialize in art pottery, art glass, decorative arts, jewelry, fine art, antiques, and estate property. Sellers benefit from:

  • National & international buyer reach
  • Professional photography
  • Extensive marketing
  • Full in-house shipping
  • Transparent reporting
  • Multiple drop-off & pickup options

Email us photos and details:

We will evaluate your items and recommend the best auction format.

Yes. We accept individual pieces, advanced collections, and full estates.
Yes. We offer nationwide pickup depending on size and value. We also coordinate drop-off points and show pickups when possible.
Commission rates vary depending on category and value. Many consignors qualify for waived photo or listing fees.
Reasonable reserves may be accepted. We help set reserves that balance protection and marketability.
Most consignments are scheduled within 30–45 days of arrival.

You will receive:

  • Pre-sale lot confirmations
  • Real-time bidding visibility
  • Post-sale settlement statement

Payments are typically issued within 21 business days after buyer payment and shipping completion.

Yes—everything is shipped in-house for speed, safety, and convenience.

Top-selling categories include:

  • Art Pottery: Rookwood, Roseville, Weller, Teco, Newcomb, Ephraim, Jemerick
  • Art Glass: Tiffany, Steuben, Daum, Murano, Studio Glass
  • Fine Jewelry & Sterling
  • Bronzes & Decorative Arts
  • Paintings, Prints & Sculpture
  • Antiques & Collectibles

Yes. We can make direct purchase offers for certain collections or estate situations.

 
 
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